Common Ordering Questions


Please click below to find answers to your questions

Before You Purchase After You Purchase
Q: What are cookies and are they safe?

A: To purchase from Intuit and to download our products, the Internet browser you are using must be enabled to accept HTTP cookie files. HTTP cookies are small bits of data that a Web page asks a browser to store on a user's computer, either in RAM or on the hard drive. Cookies cannot be used to "see" any other data on the user's computer, nor can they determine the user's e-mail address or identity. 

If you have selected your Internet browser's option to turn off or disable cookies, or if you are using a cookie blocker, you will not be able to transact business at Intuit until you have configured the browser to accept cookies.

Please adjust your browser settings to enable cookies.


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Q: What type of payment do you accept?

A: Orders must be charged on a major credit card. Intuit will fulfill orders charged to valid American Express, MasterCard and Visa accounts. Be sure to enter your card number, expiration date and personal data accurately. Review this information carefully when your completed order is displayed before submitting it.

Can I use a prepaid (Visa, MasterCard or American Express) card? Yes! However, to make an online purchase you will need to register your card. You can do this by either calling the provider, or by visiting their website.
When you make an online purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card. If the information is different, the transaction may be declined. You can verify or update your information by visiting the card provider’s website or by contacting them using the number provided in your card documentation.


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Q: Is it safe to use my credit card online?

A: When you use your credit card to purchase products on our Web site, rest assured that your transaction information is transmitted over a secure connection. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology to safeguard your personal information when it is transmitted to us.


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Q: Why was my credit card payment declined?

A: Make sure your credit card information was entered correctly. Verify your credit card number and expiration date. If you still don’t know the cause of the decline, inquire with your credit card company. Below are some common reasons for declined charges:

Credit card limit reached: Check your credit limit. You may have reached your daily or total credit card limit. If this is the case, ask your credit card company to increase your limit, or use a different card with a higher limit.

Maximum number of times card can be charged in a period exceeded: Check how many times your card can be charged in a given time period. If you've exceeded this amount, you can try submitting a new card. You can also talk to your credit card company about increasing this limit or simply wait until your card can be charged again.

Card doesn't accept charges from an online source: Make sure your card allows online transactions. If not, talk to your credit card company or use a different credit card.

Using a prepaid credit card?
- Your card may have expired. Check the expiry date printed on the front of your card. (It’s important to note that while your card may have expired, the funds remaining on the card do not expire. If you have a balance on your expired card, contact the financial institution that issued your card or refer to your cardholder material to learn how to order a new card. Issuers may charge a fee for this service.)
- Your remaining card balance may be less than the value of the item you wish to purchase.
- Your card may not be registered with the card issuer.  Register your card by either calling the provider, or by visiting their website.


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Q: Where can I find information about Intuit's Privacy and Security Policies?

A: Intuit adheres to strict policies concerning the privacy and security of our customers' information. When you order online from our Web sites, we support encryption of your transaction information as it is transmitted to us and we have adopted leading industry privacy guidelines. For more information on our privacy practices, please see our Privacy Statement.


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Q: Are there U.S. or international versions of Intuit software?

A: Go to http://www.intuit.com to purchase the U.S. version of our products, or http://www.intuit.com/international for a list of available international versions of Intuit software.


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Q: When will I receive my order?

A: Unless otherwise indicated, our shipping & handling charges and expected delivery times are listed in the table below. (Note: If you ordered a download product, your software will be delivered electronically via email receipt immediately after you place your order.)

Service for delivery within Canada
Delivery Option Charge From Checkout Time to Delivery
Standard Delivery $4.00 per order
(where applicable)
Within seven business days for most areas

Remote areas and Northern regions can be up to ten business days.*
Expedited Delivery $9.50 per order
(where applicable)
Within five business days for most areas.

Remote areas and Northern regions can be up to seven business days.*
*Delivery times stated are for in stock items.

 

Service for delivery within the United States
Delivery Option Charge From Checkout Time to Delivery
Standard Delivery
(ground)
$20.00 (CAD)
per order
Within 14 business days. Delivery times to the United States will vary based on geographical location.*
*Delivery times stated are for in stock items.

 

Please note that shipping charges are per order and not per item ordered. This means the shipping charge for one item or multiple items is the same as long as all items are ordered at the same time.


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Q: What is Intuit's guarantee or return policy?

A: All Intuit products come with a 60-day Satisfaction Guarantee, with the exception of ProFile which is 14 days. If you aren’t satisfied with your Intuit products, simply call customer service at 1-800-434-6820 within 60 days of purchase in order to begin processing your return or exchange request.


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Q: How can I get help using an Intuit product?

A: Intuit's Technical Support Web sites provide existing customers with assistance in installation and product setup, as well as detailing our numerous support options. Visit us at http://support.intuit.ca


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