If you have questions or complaints regarding our Privacy Statement or practices, please contact us as detailed under the How to Contact Us
1. WHEN THIS PRIVACY STATEMENT APPLIES. If a Service you’re using links to this Privacy Statement, this Statement applies to you.
This Privacy Statement (“Statement”) applies to our sites, products, and services (collectively, "Services") that link to this Statement. Intuit Canada ULC is the controller of all Personal Information subject to this Statement for our Services targeted to Canadian customers. We also provide Services in many other different countries. If you are accessing a non-Canada version of our Services, the Intuit entity responsible for your Personal Information can be found here
2. WHAT WE DO WITH YOUR INFORMATION. We want to be clear about what information we collect and how we use it to deliver our Services to you, improve your financial life, operate our business, and help make our Services useful, more intelligent, and work better for you. We do not sell or share your Personal Information with third parties for their own commercial uses without your consent.
a) Types of Information We Collect. In connection with accessing our Services, we may collect information from you which can be used to identify you ("Personal Information"), such as your name, shipping/billing address, email address, phone, username and password.
We collect information when you register or open an account, sign in, pay a bill, purchase a Service, use a Service, call us for support, or give us feedback. We may also get information from other companies or third parties, such as when you sync a third party account or service with your Intuit Service, or when we may use service providers to supplement the Personal Information you give us (e.g., validate your mailing address) to help us maintain the accuracy of your data and provide you with better service. Finally, we also collect content or other information that you may provide or create when you interact with our Services.
We may also automatically collect certain usage information when you access our Services ("Usage Data"), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies
. For example, we collect IP addresses to track and aggregate non-personal information, such as using IP addresses to monitor the regions from which users navigate to our Services. We also collect IP addresses from users when they log into the Services as part of our log-in and security features. We may also, when you enable location-based Services, collect Global Positioning System (GPS) location data and/or motion data.
Our Services may change over time and we may introduce new features that may collect new or different types of information.
b) How We Use Your Information. We may use your information, including your Personal Information, for the following purposes:
Account Registration. We may use your name, address, phone number, and email address to register your account for certain Services we provide and to communicate important information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current. If you set up an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information.
To Provide Our Services and Operate Our Business. We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.
Customer Service and Technical Support. We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience. We also offer various Internet chat services, for example, to speak with an Intuit support representative or tax advisor. Internet Chat transmissions are encrypted but you should not supply more Personal Information, including tax data, than is required to address your specific issue. A transcript of the session is retained to resolve questions or issues related to our Services.
Communicate with You and Tell You About Other Services.
We may use your information to communicate with you about our Services and to give you offers for third party products and services that we think may be of use to you. Please see below under "What You Can Do to Manage Your Privacy
" for the choices you have regarding these communications.
To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of Intuit's Services.
Feedback. We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them. Answering any survey is optional.
Research, Including Publishing or Sharing Combined Information from Many Users, But Only in a Way that Would Not Allow You or Any Other Person to be Identified.Only in a way that would not allow you or any other person to be identified, we may prepare and share information about our customers with third parties, such as advertisers or partners, for research, academic, marketing and/or promotional purposes. For example, we may share demographic data that describes the percentage of our customers who use mobile services or who use a particular operating system. We or our third party partners may publicly report the aggregated findings of the research or analysis, but only in a way that would not allow you or any other person to be identified.
c) How We Share Your Personal Information. From time to time, we may need to share your Personal Information with others.
Third Party Service Providers. We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, fraud detection and prevention, customer care, or performing analytics. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they're providing to us or on our behalf.
Response to Subpoenas and Other Legal Requests. We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief we're required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request.
Protection of Intuit and Others. We may share account information, Personal Information and Usage Data when we believe it is appropriate to enforce or apply our products’ Terms of Service and other agreements; or protect the rights, property, or safety of Intuit, our Services, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes in violation of the commitments set forth in this Privacy Statement.
Reporting to Credit Bureaus. We may share your information with credit bureaus, consumer reporting agencies, and card associations. Late payments, missed payments, or other defaults on your account may be reflected in your credit report and consumer report. We may also share your information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, or debt collection.
Information Sharing Between Intuit Entities.
We share your information, including your Personal Information, with and among our affiliates and subsidiaries, except where prohibited by law. Affiliates and subsidiaries means companies related by common ownership or control. The reasons why we share your information include for our everyday business purposes, such as to: process your transactions, maintain your accounts, operate our business, facilitate Intuit Single Sign-On
, etc. We will also share your information in order for us to be able to offer our products and services to you. We may also share information about your creditworthiness, your transactions and experience so that we can operate our business effectively, detect and prevent fraud, and improve our Services.
Sale of Our Business. If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you'd like to stop receiving promotional information following any change of control.
With your Consent. Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties.
d) Syncing, Linking, Connecting Your Bank Account or Other Third Party Services with Your Intuit Service.
You may choose to sync certain Intuit Services with information from other financial accounts. To sync your financial account information, we must access your online account with your financial institution. We will request your user name, password, and any other login bank data that you have set up with your financial institution to enable access. We use this information to update and maintain the account information you download, to assist with the download process, and to enhance the Services we may provide in the future.
We work with other companies or developers to offer you products and services and you may choose to sync, link or connect other third party services with your Intuit Service. Sometimes Intuit may let you know about the service or product, or another company may let you know about an Intuit service or product. It will be clear who is referring the service or product, and who is providing the service or product. If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your Personal Information, as well as information about how you interact with each company’s service or product. This exchange of information is necessary to maintain business operations and to provide the ongoing service you’ve requested. By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to the other party.
e) Intuit Single Sign-On.
Intuit Single Sign-On is a Service that allows you to sign-in to a variety of Intuit Services. We will collect certain information for security purposes in order to verify your authorized access to an account or to reset your password if you cannot access your Intuit account. Some Services may require added security and may be asked to provide additional information. The email address and password that you use to sign up for an Intuit account are your "credentials" that you will use to authenticate with our network. We assign a unique ID number to your credentials to track you and your associated information. Intuit Services do not allow sharing of accounts between users or individuals.
a) Updating Your Personal Information.
In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support. You can reach our customer support by using the contact information provided in the “How to Contact Us
” section of this statement.
b) Managing Marketing Communications From Us. We will honour your choices when it comes to receiving marketing communications from us.
You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:
- Click the "unsubscribe" or opt-out link in the email or newsletter you received.
- Adjust your preferences in the settings of your Intuit account(s).
- For SMS messages, reply "STOP" or follow the instructions in the message or settings to discontinue the Service.
- Subject to your control, our mobile applications may send push notifications to your mobile device. If you are receiving push notifications and no longer wish to receive these types of communications, you may turn them off at the device level.
- You can also change your marketing preferences by sending your request to (Please include the contact information to which you no longer wish to receive marketing communications):
Attention: Opt Out
5100 Spectrum Way
Subject: Opt Out
Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications.
c) Cookies and Other Tracking Technologies.
The following is a high level summary of our practices and your controls for cookies and other tracking technologies. For more information, please see our Cookies Policy
In accordance with applicable law, Intuit and our service providers may use commonly-used tools to recognize your visit and track your interactions with our Services such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, "Cookies"). Sometimes this tracking is necessary in order for us to provide you the Service you requested. Other times, we combine Usage Data collected from Cookies with that of other customers to improve your and other customers' experience. You have control over some of the Usage Data we collect from Cookies and how we use it. Information on changing your browser settings to opt out of Cookies can be found in your browser settings.
In accordance with the Digital Advertising Alliance Principles
, Intuit also uses advertising networks and other third parties to display advertising on our website or to manage our advertising on other sites. Our third party partners may place Cookies on our Services and unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests, and to determine the effectiveness of such advertisements. If you wish to opt out of interest-based advertising, click here
, or if located in the European Union, click here
You also have the following additional choices to opt-out of certain tracking through Cookies for such purposes:
Please note that even if you out-out of such Cookies or otherwise opt-out of interest based advertising, you will still receive advertisements, they just won't be tailored to your interests. Also, if you opt-out and later delete your Cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.
d) Do Not Track.
Like most other companies, our Services are not currently configured to respond to browsers' "Do Not Track" signals because at this time no formal "Do Not Track" standard has been adopted. Click here
for more information on “Do Not Track.”
e) Social Media Features. Our Services may use social media features, such as Facebook sharing ("Social Media Features"). These features may collect your IP address and which page you are visiting within our Service, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing the relevant Social Media Features.
4. DATA RETENTION AND YOUR ACCESS RIGHTS.
a) Data Retention. In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and Intuit's records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.
b) Your Access Rights.
As required by applicable law, including the U.S.-E.U. Privacy Shield Framework, you may contact us to confirm whether we maintain, or process on behalf of a third party, any of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information. Where you have determined that the Personal Information we collected about you is inaccurate or processed in violation of applicable law, including the U.S.-E.U. Privacy Shield Principles, you may also request that your Personal Information be corrected, amended, or deleted. Requests for access to your Personal Information and to have it corrected, amended, or deleted should be sent to
or to the mailing address provided under "How to Contact Us
5. SECURITY OF YOUR INFORMATION. Keeping your Information safe is important to us. You can find out more about how Intuit protects your information here. To learn more about what you can do to protect your Intuit Account, click here .
We provide reasonable and appropriate security measures in connection with securing Personal Information we collect.
For example, we:
- Constantly work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.
- Comply with applicable laws and security standards.
- Securely transmit your sensitive Personal Information.
- Train our staff and require them to safeguard your data.
- Transmit, store, protect, and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards.
6. FOR OUR NON-CANADIAN CUSTOMERS. We provide our Services in many different countries. Our global customers can find their country specific Privacy Statement and information about the Intuit entity responsible for their Personal Information by clicking the links below.
7. INTERNATIONAL DATA TRANSFERS.
In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your information (including, without limitation, any tax returns from tax year 2013), process and store it outside of your country of residence to wherever we or our third party service providers operate. If you were a TurboTax Canada customer before tax year 2013 and we still house any of your tax return(s) for any of those previous years, your tax return information for those previous years will continue to remain in Canada except by your express consent. 'Tax return information' excludes non-personally identifiable information concerning your use of the Intuit tax products -- e.g. which screens you viewed.
8. EU-US PRIVACY SHIELD. Intuit complies with the E.U. – U.S. Privacy Shield Framework.
Intuit (and entities and subsidiaries covered by Intuit’s privacy shield certification) participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to subjecting all personal data, including Personal Information, received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List here
. We also maintain an affirmative commitment to the U.S.-Swiss Safe Harbor Framework and its principles, which will not be affected by our participation in the Privacy Shield.
Under the Privacy Shield Framework, Intuit is responsible for the processing of personal data it receives from the EU and then transfers to a third party acting as an agent on its behalf. We remain liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such personal data on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
With respect to personal data receivedortransferred pursuant to the Privacy Shield Framework, Intuit is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Intuit may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
If you are an EU resident and have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request
Under certain conditions, more fully described on the Privacy Shield website
, if you are an EU resident, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
9. HOW TO CONTACT US. All inquiries or complaints regarding privacy, including any questions or comments about this Privacy Statement, should be directed to the privacy officer by mail, fax or e-mail at the addresses below. Inquiries will be responded to in accordance with the legislated timeframes. We want your feedback and comments.
a) Via eMail
. If you have questions or complaints regarding our Privacy Statement or practices, please contact us by email at firstname.lastname@example.org
b) Via Direct Mail.
Attention: Privacy Officer
5100 Spectrum Way
Attention: Privacy Officer
10. CHANGES TO OUR PRIVACY STATEMENTS. From time to time we may change or update our Privacy Statements. We reserve the right to make changes or updates at any time. More information about how we will notify you is below.
If we make material changes to the way we process your Personal Information, we will provide you notice via our Service or by other communication channels, such as by email or community post. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your use of our Service after a notice of material change or posting of an updated Privacy Statement shall constitute your consent to all changes.
11. COLLECTION AND USE OF CHILDREN’S PERSONAL INFORMATION. We do not knowingly collect information from minors.
Intuit Services are intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors.
12. ADDITIONAL INTUIT SERVICE SPECIFIC INFORMATION.
To learn more about how our Services use your information, please click here
Download a PDF version of this Privacy Statement here